Meet the OSS experts – Joe

on Jul 21, 16 • by Amanda Boughey • with No Comments

Who's on the other end of the line when you call for open source support? Meet our OSS experts...

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Over the past few weeks we’ve introduced you to several members of our OpenLogic support team. Our open source architects become an extension of your team and because of that we want you to meet them, understand their expertise, their passion for open source, and how they can help you.


Meet Joe

Joe is an enterprise architect on the OpenLogic support team at Rogue Wave Software.


Joe started his IT career working in technical phone support for CompuServe and Gateway 2000 computers in 1996. Over the next two decades Joe worked on many different technologies including network administration, system administration, and finally started specializing in enterprise J2EE solutions around 2002.

Years of experience: 20

What is your area of expertise?

Enterprise-wide J2EE architecture and solutions.

Which packages do you work on primarily?


How do you contribute back to the open source community?

When I find solutions to difficult problems found within open source software, I document and provide these solutions back to the community. This may include new approaches to problems, fixing documentation, or validating solutions that other people have found.

Where do you go to stay informed about open source?

My most common site for any information is Google. It’s the gateway to all information.

Tell us your best “ah-ha” moment or customer experience.

Recently I was working a ticket where I was tasked with fixing a segmentation fault with Apache running on Windows. This required recompiling Apache on the customer’s server to have the valid debug symbols, which is something I’ve done routinely on Linux/Unix based servers, but until this point had never done on Windows. I also hadn’t performed any real debugging of open source software on Windows before this ticket, so the issue really got me out of my comfort zone and provided a really interesting challenge.

The issue had to do with the LDAP cache being invalidated, which was really off-the-wall since the customer was not using LDAP. However, with the debugging steps we took, we were able to determine where the issue was and provide a fix to the customer. In the process, we also validated an as-of-yet unconfirmed bug in that version of Apache for Windows and were able to provide the community with that information. It was a win for our customers, the open source community, and our team.

Why do you love your job?

I love my job because I’m continuously being challenged and always learning, it is a basic job requirement for me.

Tell us something interesting about you.

In October of 2015, I took second place at the United States Parachute Association’s National Speed Skydiving competition, and won a place on the USPA national team. I’ll be representing the US at the World Championships in September of 2016.

More information

• Stay current with the most recent open source releases and security updates. Sign up for OpenUpdate.
Request a quote for OpenLogic support.
• Meet the other OSS team members: Justin, Andrew C., Bill, Vince, Tendai, Andrew P., Mike, Rich, John, and Ken.

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