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Meet the OSS experts – Justin

on Jun 17, 16 • by Amanda Boughey • with No Comments

Interested in knowing who's on the other end of the line when you call our support? Meet our OSS experts...

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At Rogue Wave Software we talk a lot about the benefits of OpenLogic Support, and the fact that it provides you with around-the-clock access to Tier 3/4 open source architects – with no escalation path! Our open source architects become an extension of your team – ready to support, consult, and educate your team to solve issues across your entire software stack and development lifecycle.  Because of that we wanted you to meet them, understand their expertise, their passion for open source, and how they can help you.

Justin at OSCON

Justin at OSCON

Meet Justin

Justin is the senior director of support and professional services at Rogue Wave Software.

Background

I studied computer engineering; computer science; and science, technology, and culture at Georgia Tech, and went on to work for EarthLink. Ultimately, I found myself in the middleware team there, working as an integration architect. My final role there included replacing expensive commercial middleware solutions with ActiveMQ and Camel, with a great deal of success.

Years of experience: 18

What is your area of expertise?

I specialize in middleware integration using mostly Java technologies, and currently act as a subject matter expert in ActiveMQ and Camel. I also focus on technical leadership and mentoring, including leading the architecture team at Rogue Wave Software and acting as a project manager internally.

Which packages do you work on primarily?

ActiveMQ
Camel
CentOS
Java
Apache Web Server
Postgres

How do you contribute back to the open source community?

I work closely with the communities to marshal bug reports from Rogue Wave customers, answer forum questions, and provide development direction when applicable. By directing a team that provides support for OSS, I help businesses adopt projects and mitigate risk, which expands the utilization of individual OSS projects.

Where do you go to stay informed about open source?

Ars Technica, community forums/documentation, Slashdot, LXer, WIRED, and Google alerts

Tell us your best “ah-ha” moment or customer experience.

I’ve had a lot of “ah-ha” moments! Most recently, I was doing some ActiveMQ architectural consulting for a company working in renewable energy plants. We were talking about the availability and reliability of the system, and I learned that the implementation was going to be deployed on an island in the Azores, with zero population and no external internet connection. In other words, if the implementation crashes, there’s no way to log into the system and bring it back online, short of someone flying out to the island. I realized how much we take for granted having remote access to systems that we build, and that we sometimes don’t think about availability and uptime because we rely on someone having access to restart everything. We focused heavily on uptime and availability, and ultimately built a system with stellar redundancy and fault tolerance. We could probably launch that thing into space if we had to.

Why do you love your job?

The level of talent and expertise on the team is incredible, and I feel honored to direct it. I love that Rogue Wave is taking new initiatives with open source, investing heavily in the growth of my department, and that I get to provide feedback and direction. Moreover, the breadth and variety of the customers that we work with ensures that the consulting work I take part in is challenging and fun, and I like that I can have a leadership role that is still highly technical.

Tell us something fun or interesting about you.

I have a tattoo of Pac Man on my left shoulder.

More information

• Read the recent blogs written by Justin.
• Stay current with the most recent open source releases and security updates. Sign up for OpenUpdate.
Request a quote for OpenLogic support.
• Meet the other OSS team members: Andrew C., Vince, Bill, Joe, Tendai, Andrew P., Mike, Rich, John, and Ken.

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