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Meet the OSS experts – Rich

on Aug 31, 16 • by Amanda Boughey • with No Comments

Interested in knowing who's on the other end of the line when you call our support? Meet our OSS experts...

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When something is wrong in an open source software package, who are you going to contact? If you’re an OpenLogic support customer it might be Rich. Our open source architects become an extension of your team and because of that we want you to meet them, understand their expertise, their passion for open source, and how they can help you.

Meet Rich.

Meet the experts

Rich is a CentOS developer on the OpenLogic support team at Rogue Wave Software.


I attended California University of PA, majoring in computer science and minoring in electrical engineering. I hold many certificates, including: Certified Master Linux Administrator – General, Certified Linux Administrator – General, Certified Linux Administrator – RedHat, and Certified Aperto Technician.

My past jobs include: Senior systems administrator at both Helicon Cable Communications and Charter Communications, CTO at Winbeam, RF/network performance engineer at Clearwire, RF/network performance application developer at Ericsson and various consulting engagements for ISPs, emergency management/Response agencies and alternative energy power plants.

Years of experience: 19

What is your area of expertise?

CentOS-based and OpenWRT-based Linux systems, as well as Microwave Point-to-Point and Point-to-Multipoint RF engineering.

Which packages do you work on primarily?

CentOS – bare metal and virtualized, especially AWS (Amazon Web Services) instances
Embedded Linux (OpenWRT)

How do you contribute back to the open source community?

I regularly search for bugs or feature requests submitted by users of open source packages. When I find a bug that I can address or resolve, I develop a solution and have it peer-reviewed. After review, I respond to the bug report or feature request with my findings and submit patches upstream to the package maintainers.

You can read about my first contribution to the CentOS community – a fix for the rrdcached daemon.

Where do you go to stay informed about open source?
• Google alerts

Tell us your best “ah-ha” moment or customer experience?

I really enjoyed my time developing custom Linux-based network monitoring equipment for Clearwire/Sprint and Ericsson. Many times I would be approached to figure out how to troubleshoot a particular network problem or to build hardware or software to monitor an aspect of the network that was currently invisible to network operations. I felt great pride each time I was able to determine the root cause, offer an elegant solution, or provide new insight into the health and operation of the network which helped our engineering teams to run the network.

Why do you love your job?

I love solving problems and doing things that have never been done before. But my favorite part of my job is knowing that someone else’s job is easier, or their customers’ experience is better, because of my involvement in a project.

Tell us something interesting about you.

I build, fly, and modify model airplanes and use a Taranis 2.4 GHz transmitter from FrSky. What attracted me most to the Taranis is its use of an open source firmware called OpenTX. OpenTX allows me to customize the firmware to tailor exactly how my transmitter works. I can also examine precisely how the provided features function, giving me a much better understanding of how my transmitter operates than a user manual ever could. I have also built tiny AV controllers using an open Hhardware project call DigiSpark that listens for commands encoded within a PWM signal from the RC receiver to control lighting and sound effects on my planes.

More information

Read the recent blogs written by Rich.
• Stay current with the most recent open source releases and security updates. Sign up for OpenUpdate.
Request a quote for OpenLogic support.
• Meet the other OSS team members: Justin, Andrew C., Bill, Vince, Joe, Tendai, Mike, Andrew P., John, and Ken.

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