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Meet the OSS experts – Vince

on Jul 5, 16 • by Amanda Boughey • with No Comments

Interested in knowing who's on the other end of the line when you call our support? Meet our OSS experts...

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At Rogue Wave Software we talk a lot about the benefits of OpenLogic Support and the fact that it provides you with around-the-clock access to Tier 3/4 open source architects – with no escalation path! Our open source architects become an extension of your team – ready to support, consult, and educate your team to solve issues across your entire software stack and development lifecycle. Because of that we wanted you to meet them, understand their expertise, their passion for open source, and how they can help you.

Meet Vince

Meet the experts - Vince

Vince is an enterprise architect on the OpenLogic support team at Rogue Wave Software.

Background

Who is Vince? Navy, entrepreneur, system integrator, systems engineer (Unix/Windows), network engineer, sales engineer, NOC manager, data center manager, data center director, and enterprise architect.

Years of experience: 25

What is your area of expertise?

DevOps, operating systems, databases, networking, and applications.

Which packages do you work on primarily?

Apache
MySQL
PostgreSQL

How do you contribute back to the open source community?

I contribute back to the open source community by answering questions in forums and will soon be providing more direct support to open source projects.

Where do you go to stay informed about open source?

Twitter, Opensource.org, and sourceforge.net; mailing lists, and the community sites for various projects.

Tell us your best “ah-ha” moment or customer experience.

A well-known educational institution lost its encrypted data store. I got on the server and looked around for about 10 minutes. Turns out, they mounted a filesystem on top of the original data that they thought they had lost. They had been looking for this data for about a week. It was such an “ah-ha” moment for both me and the customer.

Why do you love your job?

I love my job because I enjoy technical problems. And in my job the problems are never the same and are always challenging. My favorite part is helping customers resolve their issues.

Tell us something interesting about you.

I like to fly model aircraft in my free time.

More information

• Listen the on-demand webinar “Top issues in the top enterprise packages,” hosted by Vince and Bill Crowell.
• Stay current with the most recent open source releases and security updates. Sign up for OpenUpdate.
Request a quote for OpenLogic support.
• Meet the other OSS team members: Justin, Andrew C., Bill, Joe, Tendai, Andrew P., Mike, Rich, John, and Ken.

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