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This year in open source support

on Dec 14, 17 • by Richard Sherrard • with No Comments

A look back at how our Open Source Support team kept pace with industry trends this year...

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With a full year of providing enterprise-class open source support to medium- and large-scale organizations around the world, it’s a good time to look back on the top highlights of 2017 and prepare for what’s coming up next year. It’s obvious that open source dominates the enterprise landscape, so here’s five ways our Open Source Support team adapted to the demands of the industry in 2017.

RHEL to CentOS migration services

One of our most popular services this year was helping organizations move from Red Hat Enterprise Linux (RHEL) to CentOS. Why? With CentOS, IT teams get the same functionality and performance as RHEL while CIOs and CFOs get a 50 percent or more cost savings in licensing and support. For the simple reasons that CentOS is binary equivalent to RHEL, has zero dollar licensing costs, and our Open Source Support team provides equivalent or better support in terms of skills, resolution times, and breadth of package experience.

You can determine the cost savings for yourself using our handy RHEL to CentOS cost calculator.

Or take a deeper dive by watching this webinar series on migrating from RHEL to CentOS successfully. It covers everything from justifying a migration to your managers and peers to walking through an actual migration on a live system.

CentOS contributions to RHEL

While open source dominates the enterprise, we must remember that open source itself is driven by community – one would not exist without the other. Our upfront policy is that we contribute all our code updates back to community repos, and a significant part of that is our contributions accepted into RHEL. Here’s a sampling of those contributions from just this past quarter:

• Aug. 1, 2017: keepalived+libc segfault bug (Red Hat issue – released in RHEL 7.4)

• Sept. 12, 2017: Add BACKUP=RPM method to ReaR (GitHub)

• Nov. 8, 2017: Bridge – no DHCP IP when connected to teamed device bug (CentOS issue, Red Hat issue)

• Nov. 20, 2017: Chrony depends on default route (CentOS issue)

Linux certification training

As the dominant OS for the enterprise, at least the ones concerned about performance, reliability, and security, more IT teams are getting their Linux certification game on. We took a look at this growing need and, in partnership with the Linux Foundation, launched our Linux certification training program – taught by open source architects experienced with a variety of enterprise environments across all the popular open source stacks. These courses are designed to cover the same material as the Linux Foundation, with the added experience of enterprise architects and Linux developers solving real-world problems every day. On top of this, our instructors are unbiased and vendor-neutral, focused on teaching the material without promoting any specific packages or companies.

Learn more about Linux Foundation Linux Certification training here

ActiveMQ grows in popularity

In last year’s Open Source Support Report, Apache HTTP Server was the most popular package, in terms of support requests (not surprising, it’s deployed pretty much everywhere). An interesting trend we saw this year was the growth in ActiveMQ usage across enterprises. While it was fourth on our list last year, we’re eager to see what results 2018 will bring.

More than just support

Finally, it became clear this year that both customers and those checking us out weren’t aware of all the services, consultations, and training we provide – all within the same support contract! Our definition of “open source support” includes partnering with teams to share world-class advice and solutions, before, during, and after the provisioning of any open source deployment. To make it very clear, our senior director of support created this in-depth webinar to explain the services we provide, how to access support (hint: it’s an immediate response, always), and the types of questions we deal with.

Watch webinar: Everything you need to know about your open source support contract

It’s been a great year for open source communities and enterprise teams alike! I’ll leave you with this short video explaining the complexities of open source in the enterprise and how our team can help:


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