Posts Tagged ‘Error Messages’

  • Error messages: Moving beyond WTF

    on Jun 10, 10 • by Patti Murphy • with 3 Comments

    By the time users hit the help documentation, they’re already snarly. Yeah, some people read the documentation first before using the tool, but… A lot of people just want to dive in and start using the tool. And when I’m stuck I want answers. Now, already!  You might think it’s stupid-user error and I might think it’s stupid software design, but who cares? I want help right NOW. Troubleshooting information lives or dies by the search-and-I-better-frickin-find-what-I’m-looking-for mentality. How do we look for this help? We copy and paste error messages into a browser and search

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