Archive for the ‘Documentation’ Category

  • Exposing our soft underbellies

    on Aug 18, 09 • by Helen Abbott • with 5 Comments

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    Tom Johnson’s recent blog article (a must-read, involving ice picks and eyeballs) reminded me of one reason we want to move Klocwork’s user communication content to a Wiki: we want to talk to our users. Crazy idea! Let the doc team talk directly to the users? What stupid things might those literary types say? I confess that it’s taken me a long time to get to this point. Johnson says tech writers are often subject to figurative lobotomies, like “don’t bother the subject matter experts; they’re busy”, “don’t use your own voice on video tutorials”,

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